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Locked out?

Account recovery

Lost your password or bank pin? Do not worry, accounts can be recovered.

  1. Gather proof of ownership

    Your username, the email you used for any store purchase, roughly when you last logged in, and anything you remember about the account (bank, level, last location).

  2. Open a support ticket

    Open a ticket in the Discord support channel with those details. Staff never ask for your current password.

  3. Get back in

    Once ownership is confirmed, staff reset your password or pin and confirm in the ticket, usually within 24 hours.